For the past three decades I have specialised in capacity-building, institutional development and finance for the water supply and sanitation sector in order to facilitate universal service with a particular focus on the needs of the poor. I have investigated aspects of these challenges with over 90 utilities in over 50 countries. Particular areas of interest include commercialisation and tariff development, economic and financial analysis, institutional analysis, change management of water utilities and public private partnerships, customer involvement and economic regulation in addition to water and sanitation techniques for low-income urban settlements.
For ten years I directed the Global Water Policy and Management MSc programme, Cranfield University, UK, having earlier developed the Water MBA programme at UNESCO-IHE, Delft. I continue as a ‘Local Consumer Advocate’ with the Consumer Council for Water, the statutory customer representative in England and Wales, having earlier spent six years as a Regional Member plus nine years on WaterVoice Central, one of the Customer Services Committees of OFWAT, the water regulator for England & Wales.
I have been closely involved in the establishment of WSUP, Water and Sanitation for the Urban Poor (www.wsup.com) and was co-initiator of the Change Management Forum, India. My recent international experience has included work for GIZ, WSUP, WASHCost IRC, World Bank, DFID, African Development Bank and Asian Development Bank, from Albania to India, Ghana to Mozambique and Mongolia.
Programme work in: